Jennifer Leigh Brown

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Chatbox UX: Crafting Great Conversation

All chatbots are not created equal. What separates a good chatbot from a bad one? A good chatbot helps users accomplish something more efficiently. A great one makes it enjoyable. A bad bot wastes time, returns nonsense, and may annoy or frustrate users enough to drive them away. No one wants to Read more…

By Jennifer Brown, 6 yearsSeptember 20, 2017 ago
Recent Posts
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