Everyone is talking about content. Stressing its importance, bemoaning not having enough of it, making it the answer to every problem: Website traffic dropping? “We need new blog content.” Leads lagging? “If only we had a podcast series.” Lost the sale? “The competition had an interactive infographic and video.” For Read more…
The web is for everyone. When it is well designed. When it isn’t, it is a barrier. Creating frustration, denying access, failing to represent individuals, and disenfranchising groups. When designers and developers are successful, the web realizes its potential: working for all people. Accessible. Usable. Inclusive. But what does this Read more…
“Well, as a user, I wouldn’t do that.” “Our users aren’t going to worry about that.” “It’s my project. I know what users think.” We’ve all heard comments like this. These are phrases UX professionals do not say. As designers, we are not the users. We don’t know what they Read more…
Artificial Intelligence (AI) tools present huge opportunities for marketers to improve what they do and how they do it. Whether saving time and resources, developing more targeted and effective ads, or uncovering possibilities buried in avalanches of data, marketers employing AI have much to gain. The implementation of AI-powered solutions Read more…
Users’ expectations are high, and attention spans are short. There’s a multitude of alternative destinations if a website doesn’t present messaging, content, or functionality that immediately connects with what a visitor wants and needs. If a company is lucky enough to get users to its website, it should do everything in its Read more…
Creating Work Sessions that Work Collaboration sounds great—until someone schedules another aimless “brainstorming” meeting. Bringing diverse people together can unleash their collective powers, but it takes more than a white board and Post-its. While there are many ways to approach a collaborative session, a few key elements are critical to Read more…
Project Planning Essentials This is the year you finally re-design your website. It’s long overdue, and while everyone from the CEO to the help desk agrees your company needs a new site, it falls to you to make it happen. A website re-design is a high-profile investment that requires extensive Read more…
All chatbots are not created equal. What separates a good chatbot from a bad one? A good chatbot helps users accomplish something more efficiently. A great one makes it enjoyable. A bad bot wastes time, returns nonsense, and may annoy or frustrate users enough to drive them away. No one wants to Read more…
Minimize the Website Redesign Debate Does the prospect of a website redesign fill you with excitement or overwhelm you with dread? More than an online property, a website is a reflection of a company’s brand and its customer experience–and everyone has an opinion when it’s time for a redesign. When Read more…
Originally published by Justinmind, this UX and Prototyping Guru Q&A with me was also written by me. (Smart model btw!) Identifying user needs should be the driving force behind business goals in digital marketing. As a UX digital marketing champion Jennifer Leigh Brown understands this: “We have to be artists, researchers, data Read more…